Thankyou Orange… sort of
by andy on Jul.07, 2008, under Blog, Moblog
Not sure what happened but at some point around Friday my Nokia N95 started telling me “SIM card registration failed”. Unfortunately, being at the British Grand Prix and no where near an alternative, I was unable to post from Lifeblog to this site any photos from the race as intended.
I was able to ring Orange on Saturday, and after 20mins on hold, spoke to a real person. Apparently, the details of the problem would be passed onto the Technical support team who would ring me back the next day and leave their direct number on voicemail, which didn’t happen.
Another 30 minute call to get to a real person this morning and a new sim is being sent out in the post. Hopefully, I’ll be back contactable again within the next day or so.
4 Comments for this entry
-
Hi there
Welcome to my home on the web. I'll bog occasionally, but most of the time you'll just see an automated "LifeStream", feeds from my other online activities. Raising money for Welsh Air Ambulance
Quotes of the Day- Noelie Altito"The shortest distance between two points is under construction." […]
- Noelie Altito
July 10th, 2008 on 15:46
Not a clue. I’ve been using the same phone for the last 6 months. I can only assume it was a type-o by somebody somewhere. Not sure, but it might have been related to a wrong number call I got a few weeks ago, the guy was adamant he’d rung the right number.
July 10th, 2008 on 15:40
Huh. Did they give any reason why your phone was blacklisted? Where did you get it from- perhaps a previous owner did it? Or maybe someone attempted to blacklist a phone with a similar IMEI?
Something smells fishy here. Orange have some eccentric procedures, but at least they follow their procedures. Randomly blacklisting a phone doesn’t sound like something they’d do.
July 10th, 2008 on 09:58
Finally My phone is working again. they removed the blacklist and away it all went. Dunno why nobody checked this when I rang them last Saturday, could have saved a load of time.
July 10th, 2008 on 09:53
Update: Can’t believe this. After rying a new sim in the phone, it still doesn’t work. Got back to Orange and was able to try the sim in another phone, which worked fine. So conclusion is the phone is at fault.
After being passed to someone else, it seems that for some reason the phone was blacklisted.
Currently I’m on the phone to orange while they see if they can remove the blacklisting…. sigh